Terms & Conditions

Nira Stays is a technology-based booking platform that helps customers discover and request bookings for:

• Resorts
• Homestays
• Houseboats
• Other accommodation and hospitality properties listed on the Platform

Nira provides the technology and booking coordination platform. The actual accommodation and hospitality service is provided by the respective property/vendor.

To use certain features of Nira Stays, you may need to create a customer account.

You agree to:

• Provide accurate and current information
• Keep your account information updated
• Keep your login credentials secure
• Not share your account with another person
• Not use the Platform for unlawful or fraudulent purposes

You are responsible for activity carried out through your account unless caused by unauthorised access that is not attributable to you.

Nira Stays allows vendors to provide information about their properties and packages.

Property information may include:

• Property name
• Location
• Photographs
• Amenities
• Package details
• Pricing
• Availability
• Check-in/check-out information
• Property-specific rules

Nira makes reasonable efforts to display accurate information, but certain information is provided and controlled by the respective vendor.

Customers should carefully review the property and package details before confirming a booking.

When you select a property and submit a booking request, the request is subject to confirmation by the relevant vendor and Nira's booking process.

Submitting a booking request does not automatically guarantee availability or final confirmation.

A booking becomes confirmed only after the required confirmation process has been completed by Nira Admin/Staff.

Nira Stays operates as a booking and hospitality technology platform.

Nira does not own or operate every property listed on the Platform.

The accommodation service is provided by the respective vendor.

Nira assists customers and vendors with the booking process, communication, booking records, and related platform services.

Where an advance payment is required for a booking, Nira staff may manually coordinate and record the advance payment.

Nira does not operate as an online payment gateway for customer bookings.

The advance payment may be manually collected and recorded during the booking-confirmation process.

The recorded information may include:

• Advance amount
• Payment reference
• Date and time
• Staff/Admin who recorded the payment
• Vendor confirmation status

Customers should retain any payment acknowledgement or reference provided during the booking process.

Any remaining amount after the advance payment must be paid directly to the vendor at the time of check-in, unless otherwise specifically stated in the booking details.

Nira does not collect the remaining amount from the customer.

The remaining Rs. 7,000 must be paid directly to the vendor at check-in.

If you require a tax invoice or tax bill, you should request it directly from the respective vendor.

After a booking is confirmed, Nira may generate a booking voucher containing relevant booking information.

The voucher may include:

• Vendor/property name
• Package name
• Booking price
• Check-in date
• Advance payment
• Remaining amount
• Booking reference
• Important booking instructions

Customers should present the booking reference or voucher when required by the vendor.

Customers must comply with the property's check-in requirements.

The vendor may request:

• Booking voucher/reference
• Valid identification
• Guest information
• Other documents required under applicable law or property policy

Nira is not responsible for a customer's failure to provide documents or information required by the vendor.

Customers must follow the rules and policies of the property they have booked.

These may include rules relating to:

• Check-in and check-out times
• Number of guests
• Identification requirements
• Smoking
• Pets
• Food and beverages
• Noise
• Property usage
• Damage to property
• Safety requirements

Violation of property rules may result in additional charges, refusal of service, or cancellation by the vendor, subject to applicable law and the property's stated policies.

A booking becomes confirmed only after the booking has been reviewed and confirmed by Nira Admin/Staff.

Once a booking is confirmed by Nira Admin/Staff:

• The customer cannot cancel the booking through the Nira Platform.
• The advance payment made for the booking is non-refundable if the customer chooses to cancel the confirmed booking.
• The customer will lose the advance amount paid for that booking.
• The advance amount will not be refunded solely because the customer decides not to travel or chooses to cancel the confirmed booking.

Customers are therefore advised to carefully review the property, package, dates, number of guests, and other booking details before proceeding with confirmation.

Before a booking is confirmed by Nira Admin/Staff, a customer may contact Nira to request cancellation of the booking.

Once the booking has been confirmed by Nira Admin/Staff, customer-initiated cancellation is not permitted through the Nira Platform.

If a customer chooses not to proceed with a confirmed booking, the advance amount paid for that booking will be forfeited and will not be refunded.

This cancellation condition is intended to protect the booking commitment made with the vendor after confirmation.

In exceptional circumstances, Nira or the vendor may need to cancel or modify a confirmed booking due to circumstances such as:

• Property unavailability
• Operational issues
• Safety concerns
• Natural disasters
• Government restrictions
• Other circumstances beyond reasonable control

If Nira or the vendor cancels a confirmed booking, Nira will communicate the situation to the customer and handle any applicable refund or alternative arrangement according to the circumstances and applicable booking terms.

Customer cancellation and Nira/vendor cancellation are treated separately.

Customers may contact Nira to request changes to a booking before confirmation.

Changes may include:

• Check-in date
• Check-out date
• Number of guests
• Package
• Other booking information

Any change is subject to availability and vendor approval.

Additional charges may apply where applicable.

Once a booking has been confirmed by Nira Admin/Staff, changes are subject to Nira and vendor approval and are not guaranteed.

Nira provides the platform through which customers discover and book properties.

The actual accommodation, facilities, food, amenities, services, and on-site experience are provided by the respective vendor.

Nira does not guarantee that every property will meet a customer's personal expectations.

If you experience an issue with a property, you should report it to Nira as soon as reasonably possible so that we can assist with communication and resolution.

Nira provides a security-alert feature to allow customers to report concerns relating to their booking or stay.

Customers should use this feature responsibly and provide accurate information.

False, misleading, abusive, or malicious reports may result in action against the customer's account.

Nira may review security reports and take appropriate operational action.

In an immediate emergency, customers should contact the appropriate local emergency services first.

Customers may be able to submit ratings and reviews after using a Nira service.

Reviews must:

• Be based on the customer's genuine experience
• Be accurate to the best of the customer's knowledge
• Not contain abusive or threatening content
• Not contain false accusations
• Not contain another person's private information
• Not be submitted for fraudulent purposes

Nira may remove or restrict content that violates these Terms or applicable law.

You agree not to:

• Provide false information
• Create fraudulent bookings
• Use another person's account without permission
• Attempt to manipulate booking availability
• Abuse vendors, staff, or other customers
• Upload unlawful or harmful content
• Attempt to access unauthorised areas of the Platform
• Interfere with the operation or security of Nira
• Use Nira for illegal activities
• Use the Platform for fraudulent purposes

Nira may suspend or terminate accounts that violate these Terms.

You may delete your Nira Stays customer account using the "Delete Account" option in your account settings.

Account deletion does not automatically cancel an existing or upcoming booking.

If you have an active booking, you should contact Nira before deleting your account.

Certain booking, transaction, security, accounting, or legally required information may need to be retained for the applicable period even after account deletion.

Nira aims to keep the Platform available and reliable but does not guarantee uninterrupted or error-free operation.

The Platform may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Security incidents
• Network problems
• Third-party service failures
• Circumstances beyond Nira's reasonable control

Nira may use third-party services for technology infrastructure, communications, hosting, analytics, security, and other operational purposes.

Third-party services may have their own terms and policies.

Nira is not responsible for services that are independently operated by third parties.

The Nira Stays name, logo, branding, software, design, content, graphics, and other Platform materials are owned by or licensed to Nira unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit Nira's intellectual property without prior written permission.

Nira acts as a technology and booking platform connecting customers with hospitality vendors.

To the extent permitted by applicable law, Nira is not responsible for matters that are solely within the control of the vendor, including:

• Property condition
• Vendor-provided facilities
• Food or services provided by the vendor
• Vendor staff behaviour
• Property-specific rules
• Vendor's failure to provide a service

However, Nira may assist customers in communicating with vendors and resolving booking-related issues.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nira or a vendor may be affected by circumstances beyond reasonable control, including:

• Natural disasters
• Severe weather
• Government restrictions
• Public emergencies
• Strikes
• Transport disruptions
• Technical failures
• Other extraordinary circumstances

In such circumstances, Nira will make reasonable efforts to assist customers and vendors.

Nira may update these Terms from time to time to reflect changes to the Platform, services, business practices, or applicable laws.

Updated Terms will be published on the Platform with a revised "Last Updated" date.

Your continued use of Nira after the updated Terms become effective means that you accept the revised Terms.

Your use of Nira Stays is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

These Terms shall be governed by the applicable laws of India.

Any disputes relating to these Terms shall be subject to the jurisdiction of courts having appropriate jurisdiction, subject to applicable law.

For booking-related questions, complaints, cancellations, or support, please contact: