Privacy Policy

When you use Nira Stays, we may collect:

• Full name
• Mobile number
• Email address
• Booking details
• Number of guests
• Check-in and check-out dates
• Selected property and package
• Special requests or information you provide during booking
• Reviews and ratings
• Communications with Nira customer support

We may also automatically collect limited technical information such as device type, operating system, IP address, browser/application information, and usage information to maintain and improve our services.

We may use your information to:

• Create and manage your Nira Stays account
• Process and manage booking requests
• Communicate with you about your booking
• Contact you for booking confirmation
• Provide customer support
• Share necessary booking information with the selected property/vendor
• Send booking confirmations and vouchers
• Manage reviews and ratings
• Handle complaints and security concerns
• Prevent fraud, misuse, and unauthorised activity
• Improve Nira Stays and our services
• Send important service-related notifications

When you request a booking through Nira Stays, relevant information may be shared with the selected resort, homestay, houseboat, or other accommodation provider so that your booking can be processed.

This may include:

• Your name
• Contact details
• Booking dates
• Number of guests
• Selected package
• Booking-related requests

We only share information that is reasonably necessary for handling your booking and providing the requested service.

Nira Stays does not operate as an online payment gateway for customer bookings.

During the booking confirmation process, Nira staff may manually collect and record an advance payment from the customer.

For operational and booking-record purposes, we may record:

• Advance payment amount
• Payment reference
• Date and time
• Staff/Admin who recorded the payment
• Vendor confirmation status

The remaining amount, if applicable, is paid directly to the vendor at the time of check-in.

Nira does not collect the remaining amount from the customer.

If you require a tax invoice or tax bill for your stay, please request it directly from the respective vendor.

Nira may contact you through:

• Phone
• SMS
• Email
• WhatsApp or other messaging services
• In-app notifications

These communications may relate to your booking, confirmation, payment information, check-in information, customer support, security alerts, or important service updates.

After using a Nira Stays service, you may be able to provide a rating or review.

Your review may be displayed to other users of Nira Stays.

Please do not include sensitive personal information, passwords, financial information, or another person's private information in a public review.

Nira may remove reviews that violate applicable laws or Nira's platform policies.

Nira takes reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

Nira also provides security-related reporting features through which customers can raise concerns regarding their booking or stay.

However, no internet-based system can be guaranteed to be completely secure.

Our website and application may use cookies and similar technologies to:

• Keep you signed in
• Remember preferences
• Improve performance
• Understand how our services are used
• Improve security

You may control cookies through your browser settings, although disabling certain cookies may affect some features.

We may share your information with:

• The property/vendor associated with your booking
• Service providers that help us operate Nira Stays
• Customer-support and communication providers
• Technology and hosting providers
• Government authorities or law-enforcement agencies when legally required

We do not sell your personal information as a commercial product.

We retain your personal information for as long as reasonably necessary to:

• Provide our services
• Maintain booking records
• Provide customer support
• Handle disputes or complaints
• Maintain security
• Meet applicable legal and regulatory requirements

When information is no longer required, we may delete or anonymise it in accordance with applicable requirements.

You can request deletion of your Nira Stays customer account at any time through the "Delete Account" option available in your account settings.

When you request account deletion:

• Your customer account will be deactivated or deleted according to Nira's account-deletion process.
• Personal information that is no longer required will be deleted or anonymised.
• Information that Nira is required to retain for legal, regulatory, accounting, security, fraud-prevention, dispute-resolution, or legitimate business purposes may be retained for the applicable period.
• Deleting your account does not automatically cancel an existing booking.
• If you have an active or upcoming booking, please contact Nira before deleting your account.
• Once account deletion has been completed, the account may not be recoverable.

Account deletion can be initiated from:

Profile → Account Settings → Delete Account

For security purposes, Nira may require account verification before completing the deletion request.

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information where applicable
• Withdrawal of consent where processing is based on consent
• Assistance with privacy-related complaints

You can contact Nira using the details provided below to make a privacy request.

Nira Stays is not intended for children to independently create accounts or provide personal information.

If you believe that personal information belonging to a child has been provided to Nira without appropriate authorisation, please contact us.

Nira may use third-party services to support the operation of our platform, such as hosting, communication, analytics, security, and other technical services.

These third-party providers may process information only as necessary to provide their services to Nira.

Nira may also contain links to third-party websites or services. Nira is not responsible for the privacy practices of third-party services that are not controlled by us.

We may update this Privacy Policy from time to time because of changes to our services, technology, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

For privacy-related questions, requests, account deletion concerns, or complaints, please contact:

We will review and respond to privacy-related requests in accordance with applicable law.

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.